Frequently Asked Questions – Taking Care of Your Oral Health During The Coronavirus Outbreak

Information About Our Dental Practice During the COVID-19 Outbreak

Here at Cheslyn Hay Dental Practice the health and safety of our staff and clients is our number one priority. We understand that this is a difficult and confusing time for everyone. That’s why we have compiled a list of care advice instructions and answers regarding our practice which we will update as the situation progresses.

Why is the practice closed?

Following advice from governing bodies and the NHS, we made the difficult decision to close the practice. We have stopped all non-urgent treatment and will not do any procedures that could create aerosol.

An aerosol is a fine spray, and it is created by the handpieces and scalers used in many dental procedures. Once in the air, the spray can linger for a long time. Also, since we are dealing with the mouth, an area of the body most likely to spread the virus, it makes dentistry very high risk. It carries risks to both patients and the dental team.

How long will the dental practice be closed?

Currently, we do not have a date for reopening the practice. Appointments that are booked for April will be rearranged, and we will reassess as the situation progresses. Any decision will be in accordance to the latest government and health body guidance. The whole dental team is keen to get back to normal and is waiting to welcome our patients back to the practice as soon as possible.

What is a dental emergency?


  • A sudden or excruciating toothache that prevents sleeping and eating, or combines with a fever
  • Unexplained facial swelling that is getting worse
  • A dental abscess that isn’t getting better
  • A fractured tooth with an exposed nerve
  • Uncontrollable bleeding
What can I do if I have a dental emergency?

Call the dental practice as soon as you have a problem. You can speak to one of the team or leave a message, and someone will get back to you as quickly as possible. If facial swelling is affecting your vision or breathing or prevents you from opening your mouth more than 2 finger-widths or trauma has caused a loss of consciousness or concussion, go straight to A&E.

Will I be able to get an appointment when you open again?

We will inform everyone when we reopen. If you have an appointment booked, you will receive a call from a member of the team. To make sure patients will be able to get an appointment as they need one, there will be open spaces in the diary for emergency dental appointments and urgent dental treatments. We will also be opening extra clinics for dentists and hygienists wherever we can to increase our availability on our return.

How can I best look after my teeth during lockdown?
  • You can continue to practice your regular good dental hygiene routine during the lockdown, this includes:

    • Brushing your teeth twice a day for 2 minutes each time. Once before bed and at one other time in the day
    • Use a fluoride toothpaste
    • Spit, but don’t rinse after brushing. Use a mouthwash at a different time of day to make sure you’re getting double protection from the fluoride in both the toothpaste and the mouthwash.
    • Use an interdental brush or dental floss to clean between your teeth at least once a day

    Other things you can do to protect your teeth include dietary measures. Try to avoid snacking too much. Don’t eat sugary foods between meals; instead, try to keep them as a treat after dinner.

    Check sugar content in foods. There are sugars hidden in food you may not suspect, such as a can of tomato soup can have over four spoons of sugar. Look out for acids in healthy foods, like fruit such as oranges, grapefruits, and spicy sauces. Drink plenty of water throughout the day



What can I do if I have dental problems?

We have put together some homecare solutions so you can deal with dental problems during the lockdown;


Rinsing your mouth with warm saltwater and using dental floss to remove any lodged food may resolve the issue. If you have swelling, apply a cold compress to the outside of your mouth or cheek. A hole in the tooth or a cracked tooth can be fixed with over the counter temporary filling materials. If you have pain, you can use Ibuprofen or Paracetamol painkillers if necessary.

Sensitive Teeth

If you are experiencing sensitivity, use a soft-bristled toothbrush. Clean your teeth using a toothpaste designed for sensitive teeth. You can apply the toothpaste directly to the sensitive areas using your finger. Using a fluoridated mouthwash can also help.

Mouth Ulcers

Bathe the area with hot salty water and pay particular attention when cleaning the area between the wisdom tooth and gum. Stick to a soft diet, and you can use either Corsodyl or Peroxyl mouthwash.

Bleeding Gums

Bleeding gums can be due to gum disease, and the issue may continue until brushing improves. Brush your teeth twice a day for at least two minutes. Pay particular attention to the areas of the gum that are sore or bleeding. Use interdental brushes or floss to clean in between your teeth.

Wisdom Tooth Pain

Bathe the area with hot salty water and pay particular attention when cleaning the area between the wisdom tooth and gum. Stick to a soft diet, and you can use either Corsodyl or Peroxyl mouthwash.

Lost Crown

If you can, place the crown back over the tooth after covering the inside surface with an over-the-counter dental cement, denture adhesive, or toothpaste. Do not attempt to fix a crown using superglue

Denture Problems

Most denture problems will resolve themselves if you leave the dentures out as much as possible. Treat irritated or swollen areas by bathing them with warm salty water. Change to a soft diet and try a denture adhesive to make your denture more stable.

Broken Brace Wire

You can try moving the wire into a more comfortable position using the eraser end of a pencil. If you are unable to move the wire, you can cover the end with orthodontic wax, a piece of gauze or a small cotton ball.